Mental Health Worker- Mobile Crisis Intervention Team
Peterbrough, ON
Job Description
This is a full-time temporary contract, ending February 10, 2023.
About this position:
The Mental Health Worker (M.H.W.) is an experienced mental health clinician and an integral member of a multidisciplinary Mobile Crisis Intervention Team (M.C.I.T.) in close partnership with designated police force detachments. The M.H.W. reports directly to their CMHA HKPR manager. The M.H.W is deployed by police personnel or dispatch to perform crisis assessments, short-term follow up and support to individuals in crisis who may be experiencing mental health issues. First contact with clients is usually in tandem with police officers attending police calls, where the MHW’s consultation with police and individuals will determine a therapeutic course of action for crisis intervention and response. After the initial contact, follow up consultation, support and navigation are provided to individuals, families, caregivers, community professionals and partners on a short term basis, to promote stabilization, service delivery access and collaboration.
Diversity Statement
C.M.H.A. H.K.P.R. values diversity and inclusion. As a service provider, an employer and community partner, we strive to always be respectful and sensitive to race, culture, ethnicity, gender, age, abilities, religion, gender identity and sexual orientation.
C.M.H.A. H.K.P.R. is looking for qualifiied candidates who will contribute to the diversity and excellence of our organization. We seek to create opportunities for women, visible minorities, indigenous peoples, persons with disabilities and members of the LGBTQ2S+ communities.
Vaccine Policy
C.M.H.A. H.K.P.R. will require all new staff to be fully vaccinated against COVID-19 and provide proof of vaccination status before the first day of employment. For this purpose, an individual is defined as fully immunized equal or greater than 14 days after receiving their second dose of a two-dose COVID-19 vaccine series or their first dose of a one-dose COVID-19 vaccine series that is approved by Health Canada.
Key Responsibilities
- Client Supports
- Working at/out of a police detachment, respond to police calls and direction to attend in crisis situations
- Attend with Police Officers at police calls involving individuals who may be experiencing mental health issues or are in crisis
- Provide crisis intervention services to de-escalate immediate situation
- Utilize appropriate therapeutic approaches when dealing with potential aggression
- Immediate assessment of the individual’s mental health needs and, assessment of risk pertaining to the client’s mental health status
- Collaborate with Police, hospital, shelter, 4CC and other crisis intervention services to support the person and family to address immediate mental health needs
- Work from a trauma-informed and concurrent-disorder-informed approach
- Formulate and develop support/follow -up plan for individual and care providers to
- Provide brief case management support and services for clients in their place of residence, and in the community
- Respond to requests from police for follow up and community linkages
- Assess, implement and develop evidence-based, best-practice short term interventions based on principles of Cognitive Behavioral Therapy, Dialectical Behavioral Therapy, and Motivational Interviewing, to promote improved psychological function and recovery
- Advocate and make appropriate referrals, with consent, for needed services and supports as identified in the client’s service plan
- Provide mental health, developmental disorder, physical health and concurrent disorder information to individuals, care givers and other service providers
- Stay current on relevant legislation, best practices, treatment approaches, basic psychopharmacology and agency policies and procedures
- Documentation
- Ensure all client documentation is accurately recorded in a timely manner, e.g. consents, progress notes, service agreements, crisis plans, safety reports, risk assessments etc. as required by agency and program policies and procedures
- Complete all required program-related data collection (e.g. statistics, outcome measures, etc.) in an accurate and timely manner
- Communicate and /or submit case notes or data as required by police, for their records, with appropriate consents
- Complete all other necessary program documentation e.g. internal and external referral forms
- Complete administrative tasks e.g. time sheets, expense claims, vacation requests, training
- Completion of O.C.A.N. assessments as appropriate
- Other Activities
- Liaise with the Hospitals, Police, community partners etc.
- Attend and participate at Situation Table
- Develop and promote collaborative partnerships with other service providers, agencies and community partners
- Maintain positive and effective working partnerships with Police, hospital staff and community partners
- Participate in community outreach activities through the development of collaborative partnerships and through presentations, education and visits to community agencies and services as appropriate
- Performance Management and Professional Development
- Participate cooperatively in the agency performance management process/system
- Stay current on relevant legislation and best practices, current research, policies and procedures
- Participate in ongoing professional development and mandatory training
- Actively engage and participate in supervisory process
- Health and Safety – Worker Responsibilities
- Work in compliance with the Occupational Health And Safety Act, applicable regulations and all organizational health and safety requirements and procedures to ensure the health and safety of clients, staff/colleagues, volunteers and students
- Actively participate in workplace, departmental and job-specific health and safety orientation, education and training
- Use or wear any equipment, protective devices or clothing required by the employer
- Operate any equipment and work in a way that does not endanger oneself or any other worker
- Comply with established policies, procedure and work practices regarding health and safety
- Identify and report workplace and job hazards, defects and contraventions of the Act to your supervisor or employer
- Report health and safety problems to your supervisor or employer
- Notify your supervisor if clarification of a policy, procedure or safe work practice is needed
- Use initiative to reduce risk and apply discretion to solve problems, within scope of authority
- Work co-operatively with co-worker, supervisor, J.H.S.C. members and others
- Client Safety
Adhere to C.M.H.A. H.K.P.R. client safety programs including program policies as well as infection control and prevention procedures. In partnership with clients, family members, and fellow staff, maintain open lines of communication to assist the organization in identifying and achieving quality outcomes for client safety. Report client safety incidents and suggested improvements to manager or delegate.
- Other Duties as Assigned
- Attend, participate in team/staff meetings, and all-staff meetings as required
- Participate in agency quality improvement activities, e.g. accreditation projects, committee work, special events, etc.
- Participate in quality improvement activities at the team/program level
- Participate in external committees as required
- Duties may change from time to time
Working Conditions:
- Works in an office or Police station and in the community, and in clients’ homes
- Works directly with individuals living in poverty who may live with a with serious mental illness and/or dual diagnosis and/or addictions
- Works directly with individuals living with serious mental illness and/or dual diagnosis and/or addictions, individuals who are experiencing emotional and/or mental health issues and are working towards recovery
- Works directly with individuals experiencing crisis including, emotional, serious mental illness and/or dual diagnosis and/or addictions
- Flexible hours to meet needs of clients and families
- Transports clients in personal vehicle
- There are multiple competing demands which require time management skills, the ability to be flexible and to prioritize
- Works in a stressful environment where there are mental and emotional demands.There is a high volume of work as well as the unpredictable work, life-threatening situations for others such as instances of suicide
Position Requirements
Requirements of the Position:
A: Education and Training
Completed university degree in the social work or health science disciplines.
We recognize that mandatory training before hire is an asset, however, successful completion of the training applicable to this role shall be requirements for continued employment in this position:
- Health and Safety Training (including but not limited to the following):
o G.H.S.
o I.P.A.C.
o Workplace Violence
o A.O.D.A.
- A.S.I.S.T.
- N.V.C.I.
- O.C.A.N.
- C.R.M.S.
- First Aid/C.P.R.
- Q.A.M.
Assets with regard to this position:
- Completion of a Master’s degree is preferred, e.g. Masters of Social Work
- Formal education in Cognitive Behavioral Therapy
- Formal education in Dialectical Behavioral Therapy or other forms of emotional regulation support
- Formal education in Motivational Interviewing
- Formal education in Concurrent Disorders
- Formal education in Trauma-Informed Therapy
B: Related and Relevant Experience
Mandatory experience
- Three (3) years’ experience, working in the mental health field
- Demonstrated knowledge and skills in the provision of psycho-social assessment of individuals and families;
- Demonstrated ability to be able to support the client holistically using the biopsychosocial model
- Demonstrated ability of successful case management experience in an interdisciplinary team environment
- Proven ability to demonstrate sound clinical judgment with respect to complex client situations
- Demonstrated ability to maintain a professional attitude, rational detachment and a problem-solving, therapeutic approach while working with sometimes challenging clients and in stressful situations
- Demonstrated ability to effectively utilize evidence-based interventions and treatments to address mental health
- Demonstrated ability to adapt treatment modalities to use with diverse clients
- Demonstrated knowledge and expertise in crisis intervention
- Solid knowledge of psychiatric medications
- Comprehensive knowledge of relevant legislation
- Demonstrated ability to effectively coordinate community resources
- Demonstrated knowledge of community mental health issues and resources
- Demonstrated ability to be flexible, manage changing priorities and make quick and sound decisions
- Demonstrated ability to work independently and the ability to be creative in order to find solutions to problems
- Superior skills required in communication, advocacy on behalf of clients, collaboration with inter-professional team, consultation with professional colleagues in community
- Demonstrated commitment to own professional development and ongoing education
- Effective written and verbal communication skills
- Excellent organizational skills; demonstrated ability to self-manage time and multiple tasks;
- Demonstrated ability to complete accurate and timely documentation
- Demonstrated ability to effectively manage change on an organizational and program level
Preferred experience
- Concurrent disorder or addictions experience
- Mental Health Case Management experience
- Experience in utilizing best practice modalities (i.e. Cognitive Behavioural Therapy, Dialectical Behavioural Therapy, Motivational Interviewing, Trauma- Informed Therapy)
- Working knowledge of psychopharmacology
C: Other
- Valid driver’s license
- Automobile in good repair and insurance coverage as required by agency policy
- Satisfactory police records search and vulnerable sector screening
- Satisfactory references
- Ability to work remotely, for example from home, as required.
- Requirement to have reliable home internet service and the technology to complete work from a remote location, for example computer/laptop, telephone, etc.
Type of Job: Temporary Full Time,
Hourly Wage/Salary: $26.48 - $28.63
Hours: Full-Time
Closes: Aug 25, 2022
Apply Now!
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